Anonymous VS Paypal
 Costa Rica
Occurred: 2017-04-26; Posted: 2017-05-14

Transacting via Paypal Might Result in Unfair Loss of Money
I sold iTunes gift cards worth of 500 dollars on eBay and the buyer asked me to send iTunes codes through message as they required those codes. They kindly thanked me but seconds later, they disputed the charge on their Paypal account with the company. At this point, I was unaware of the proceedings and so, I shipped the physical gift cards to them in order to allow me forward the tracking number as proof of transaction.
When I realized I had been tricked, I complained to Paypal but nothing helped me to get back the money from the buyer since the company sided with the client.

I later complained to BBB hoping this would help me get back my money by making PayPal reimburse the money I lost. However,I was informed that since I happened to send the codes to buyer via a message on eBay, I was not eligible for seller protection. Paypal handles these issues so carelessly thus encouraging fraud, this is very much disappointing and discouraging for sellers, especially first time sellers on the site.

GRIEVANCES
Financial Losses
Fraudulent Representation

RESPONSE FROM Paypal
My apologies for the confusion and inconveniences caused. However, you are ineligible for seller protection since you send the code message to the client via eBay message. There is nothing we can do.
We wish you all the best in your future endeavors.

MORE INFO ABOUT THE SOURCE
https://www.paypal.com
webform@intl.paypal.com

MESSAGE FROM Anonymous
If you are new to online transaction, please get someone with experience to help you know how to avoid being defrauded by Paypal and the buyers/sellers.

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