|
Occurred: 2015-12-01; Posted: 2017-05-19
Negligence at AAR Medical Centre
AAR is one of the most famous and well equipped medical centers in Kenya. It is designed to cater for prenatal cases, outpatient cases and pediatrics as well. Since I realized that my wife was expecta a ant, I took her to AAR outpatient care at Nairobi CBD and we have employed their service to date. A month ago my son developed complications and as usual took him to see the usual pediatrician but this time things turned for the worst.
Lab technicians refused to extract some blood for a specified test by the doctor and for two hours, we waited for results tests that were nit being performed. On complaining to the doctor, they claimed that they did not know why what was happening. Later, we were prescribed some drugs and wile running the medical insurance card, realized that I was being charged for tests and drugs not provided.
I complained once more and requested for clarity on what was happening as it seemed I was being mishandled, ignored, and assumed yet my son needed proper medical attention
GRIEVANCES
Ignorance Lack of Due Diligence Indifference
RESPONSE
FROM AAR Medical Care Center
We apologize for any issues arising we have new staff and they are learning how to operate.
MORE INFO ABOUT THE SOURCE
http://aar-healthcare.com
MESSAGE
FROM Steve
Always be keen on the form of treatment you are prescribed at various medical centers especially if you are paying via insurance cover. In addition to being prescribed unnecessary tests, drugs, or pro o ocedures, you might be charged for services or products not provided or delivered.
|