I had a problem with my charging port. The model of my laptop being discontinued, it was hard to get the original repair parts. This was told to me by Laptech Solutions. It sounded normal. So, I decided to cancel my repair order and pay for the diagnostics only. They Okayed it.

They told me that the laptop is in their warehouse and it will take 2 days for it to reach the store. I agreed to return to the shop and collect it in 2 days. I visited the store 3 times and called every day after 2 days. My laptop had not arrived. When I spoke with the manager, she seemed shocked by the staff's' irresponsibility. I do not think the manager even bothered to check what's happening. I finally threatened to call the police.

They shrugged me off by giving illogical responses like they removed a component for testing and it would come later). I had not authorized them to do anything of that sort.
When I threatened to call the police things changed. They immediately called and told the manager that I am taking this to the police. They finally sent one of their store staff to pick it up and return it. It took them 2 hours to return it to me.

http://www.laptechindia.com/

If you are in Pune, India. Laptech solutions is the last place you should go to. They even have an abysmal rating on google reviews. In a situation like this, don't hesitate to make it a legal issue. And always review such shops when their service is bad. For me threatening to call the cops worked, it was 2 weeks late and the repair order had been canceled. While in many first world countries, repairs and warranties go through a number of channels, in India, there is hardly any
'processing time'.