Occurred: 2018-03-01; Posted: 2018-03-03

LACK OF SUPPORT FOR SMART TV
During the last year, my Samsung Smart TV Series 7 (7500) has stopped playing Netflix or Youtube etc. Even the websites with streaming videos dont work. I found out that the common denominator is the TV. It is not supporting the video based websites or apps anymore. When I approached sumasung, no answer was provided. There are many blogs on Samsung website, blaming internet connection or the owners of Netflix and Youtube. Surprisingly Netflix and youtube work on the newer models. A perfect example of a giant untouchable like Samsung trying to deflect responsibility on others. Obviously there is a problem with the core system Samsung is based on. Most companies try to develop a bug fix rather than blame everybody else for their buggy system.

GRIEVANCES
Indifference
Lack of Due Diligence

RESPONSE/ MESSAGE FROM Samsung
Have you tried updating to the most recent firmware? (I did that) Have you tried a reset? (What a primitive solution, I did that too) Have you tried adjusting your DNS settings? (DNS adjustment is not required for DHCP) Is your television able to access the internet? (Now thats calling me Stupid) Are you using a wired or wireless connection? (What difference does it make, I can still google and browse the internet) How far is the TV from the router? (Not even 5 meters, happy now ?)

MORE INFO ABOUT THE SOURCE
Website:http://www.samsung.com
Email:
Reference:

ADVICE FROM Anonymous
Never trust these giants while they are experimenting at your cost. No one can make US$36.36 billion profit per year if you take care of your customers and stand behind your goof-ups.





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