Occurred: 2018-04-01; Posted: 2018-04-24

Changing flight times without intimation to passengers
We all know Shaheen Air is a budget airline but it does not mean that the airline is allowed to ignore its duty of care towards its customers. The airline allows website purchases which means passengers can buy tickets from anywhere in the world. It also allows web clients to provide international phone numbers and email addresses for providing information. But if a flight is delayed it does not send text messages to phone numbers which are not Pakistani.

Turns out it was not just one flight delayed, the whole schedule was to be changed for the whole summer season. This means the airline knew of this change well in advance (probably even months before), but the airline did not bother to inform its customers neither on the website, nor through email/ phone. Let the people suffer, why should the big guns bother.

GRIEVANCES
Indifference
Lack of Due Diligence
Ignorance

RESPONSE/ MESSAGE FROM Shaheen Air International
I was made to wait at the airport for 6 hours and when I asked why I was not told about the change in flight times, earlier, the airport clerk said, we do not inform if your number is not Pakistani.

Even google did not know the correct flight time even after the flight had arrived, because no one from the airline bothered to change the schedule in the IATA systems even...

MORE INFO ABOUT THE SOURCE
Website:https://www.shaheenair.com/
Email:complaints@secp.gov.pk
Reference:19YAL5W4

ADVICE FROM Anonymous
With low budget airlines and specially with airlines from a country like Pakistan, ensure to double check the flight times before leaving home. These airlines will not take responsibility for any mismanagement on their part.





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