Occurred: 2018-05-07; Posted: 2018-05-30

Horrible experience with IKEA
Horrible experience with no resolution still! My husband and I ordered a $500 set of dressers and nightstands for our new house. We placed the order on May 7th and received a confirmation email which stated we would be contacted prior to the delivery. After nearly two weeks came and went with no update from the company, we started to get concerned.

After moving in, we had realized that the items we ordered were going to be too large for our room. I hopped on the phone to inquire about the status of the delivery and to see if it was possible to just cancel. I was not very happy after being told that there was a 110-minute wait... Yes... An ONE HUNDRED AND TEN MINUTE LONG WAIT to speak with a customer service representative. I thought it was a joke but quickly realized, they weren't kidding.

After checking the online tracker on May 20th, we realized the items were out for delivery so we took a sigh of relief and purchased new dressers, with the intent of receiving and returning the IKEA furniture. Around 6 pm that evening, I received a call from an unknown cell phone number. It was the IKEA delivery driver calling to let me know that his truck broken down but he actually lived around the corner and would be willing to bring the merchandise by after getting his new work truck within the hour. He also said that another driver could pick it up and deliver it at a later date.

I mentioned that we were planning to return the items and asked about our options. The driver stated that he would have dispatch call me in about 5 minutes. Eager to get our money back, we asked him to still deliver the items as soon as possible. We never received a call from the dispatcher and the driver never showed up with our furniture. When I called the number back, the driver did not answer and two days later, will still not return my calls.

My husband and I are FURIOUS that we are out $500 as new homeowners and still don't even have the furniture we purchased!! We can't get any assistance from customer service over the phone because of absolutely ridiculous wait times and when we visit the local store, nobody seems to know what's going on and can't help us. We just want our money back or our merchandise so that we can take it to the store and return it ourselves!

Please, please, please DO NOT WASTE YOUR TIME AND MONEY!! Just shop elsewhere and spare yourself the time and an unnecessary headache. If we don't get some sort of response from IKEA in the next few days as to what exactly is going on with our order, the matter will be escalated. It took IKEA 5 minutes to take that money out, we're not waiting months to see it refunded. We fully intend to hire an attorney, should the issue continue to persist.

GRIEVANCES
Breach of Contract
Lack of Due Diligence
Ignorance

RESPONSE/ MESSAGE FROM IKEA
received a confirmation email on May 7th which stated we would be contacted prior to the delivery. I hopped on the phone to inquire about the status of the delivery. I was being told that there was a 110-minute wait to speak with a customer service representative.

MORE INFO ABOUT THE SOURCE
Website:http://www.ikea.com
Email:
Reference:

ADVICE FROM Anonymous
please DO NOT WASTE YOUR TIME AND MONEY!! Just shop elsewhere and spare yourself the time and an unnecessary headache.





COMMENTS (0)