Occurred: 2018-05-01; Posted: 2018-06-08

Nikon has the worst customer service
I purchased a "Refurbished" tilt-shift lens from Nikon USA that was described as being "Like New" after being gone through by them. I paid over $1500 for the lens and so I'm expecting a quality product. The lens arrived and one of the adjustment knobs wasn't working. I contacted Nikon immediately and told them of the situation. They told me I could send it in for repair. I asked how long that would take and was told it would be around 2 weeks or longer if they had to order parts from Japan. I wasn't happy with that answer. I bought the lens because it was advertised as being already repaired and in proper working order. So I said I would like to return it for either a replacement or a refund. They told me they didn't have an exchange and that they would issue a refund. I sent it back following all their instructions and with a proper return authorization number.

Now I've been waiting for my refund so that I can purchase a lens from another seller since Nikon said they don't have another in stock. They've had my returned lens for 2 weeks now and I still have not been refunded. They say it can take up to 2 billing cycles to receive my money back... WHAT??? They are keeping my money for up to 2 months?? Will I be paid interest on my money?? I ordered this lens for a project, I don't want to wait another 2 months. I have over $30,000 of Nikon gear I use in my business. This really doesn't sit well with me. For the first time ever I have a strong urge to sell all my Nikon gear and switch camera systems. This is not the service I expect from Nikon.

GRIEVANCES
Lack of Due Diligence
Financial Losses
Breach of Contract

RESPONSE/ MESSAGE FROM Nikon
the first email:
Hello,...
We apologize for this situation, please send the camera to be repaired, it would take around 2 weeks or longer if we have to order parts from Japan.

the second email:
Hello,...
We respect your decision but unfortunately, we don't have an exchange but we would issue a refund, please send the camera back following our instructions and with a proper return authorization number.

MORE INFO ABOUT THE SOURCE
Website:http://www.nikon.com
Email:
Reference:

ADVICE FROM Anonymous
THIS IS NOT GOOD CUSTOMER SERVICE AND I WOULD ADVISE EVERYONE TO STAY AWAY FROM BUYING FROM NIKON.





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