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Anonymous vs Microsoft
Ontario  Canada
Occurred: 2018-03-07; Posted: 2018-05-27

Microsoft update damaged my PC and my business
I have often had issues right after Microsoft installs an update to my PC. The March 2018 update locked me out by killing my mouse and keyboard so I could not log in. I spent around $140 at Fry's to have my PC files backed up and everything wiped. We all thought I had been attacked by a virus. After spending days trying to get into my PC myself, and days waiting for Fry's to restore my PC, I had to reinstall all of my programs. I spent almost 2 hours on hold with Viper support only to find out that they were inundated with calls from others having the same issues after to Windows update.

They re-sent my software and explained what happened with this:"We have researched this issue internally and have found this to NOT be a VIPER related issue. We contacted Microsoft directly and Microsoft has confirmed KB4074588 has known issues where some USB devices stop working. We recommend contacting Microsoft directly for any issues related to your USB Keyboard and Mouse no longer working. Their contact information can be found at ** or by calling 1-800-642-7676".

After trying to get answers and compensation over the phone, I had to drive to the Microsoft store and talk to a manager. He said they were aware of the issue that was happening "on older PC's". I showed him proof of my repair bills, and the receipts that showed my PC was only 9 months old. I am a senior living on Social Security with limited income and thought they might at least pay me out of pocket expenses. The manager came back with $100 in Microsoft gift certificates and said he would escalate my issue to corporate but could promise nothing. After getting home, I looked at what was available at the MS store. Nothing there was of interest to me. Follow-up calls just led to more frustration. I was given lip service and promises of return calls that never came. As big as this company is, you would think they could afford to at least cover the damages they caused.

GRIEVANCES
Lack of Due Diligence
Ignorance
Financial Losses

MESSAGE FROM Microsoft
dear....,
We have researched this issue internally and have found this to NOT be a VIPER related issue. We contacted Microsoft directly and Microsoft has confirmed KB4074588 has known issues where some USB devices stop working. We recommend contacting Microsoft directly for any issues related to your USB Keyboard and Mouse no longer working. Their contact information can be found at ** or by calling 1-800-642-7676". Follow-up calls just led to more frustration.

ADVICE FROM Anonymous
Don't install any update without doing researches about it and making sure that this update won't damage your device.


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Anonymous vs AirMiles
Ontario  Canada
Occurred: 2016-07-01; Posted: 2016-07-29

Shady
Airmiles has started a shady game, where customers' miles will start to expire soon, which was not the case before. Now customers are forced to spend their miles as they might expire suddenly (with effect from a back date/ date of purchase in the past) and the rewards on sale are really over-priced so that customers have no choice but to lose their miles. Also sometimes the low price rewards are hdden from the customers with lesser miles, so that they lose their miles with no choice available.

Just like all other big guns, deep pockets, and untouchables in this world, Airmiles is acting as if Airmiles has done a favor to the customers by giving them airmiles. Airmiles should think otherwise. Customers have done a favor to the Airmiles and certain brands/ manufacturers/ vendors/ companies by choosing them over others while making purchases. Customer could have used other loyalty based offers like cash backs and store rewards etc.

GRIEVANCES
Blackmailing Tactics
Fraudulent Representation
Marketing Lies

MESSAGE FROM AirMiles
Airmiles says it offers a personalized experience where members' online access to products is streamlined according to their tastes. How do you know my taste. Who allowed you to ascertain my taste.

ADVICE FROM Anonymous
You are doomed, might as well throw that shady card in the garbage


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sohi vs Bank of Montreal
Ontario  Canada
Occurred: 2016-04-17; Posted: 2016-04-23

WHY I FEEL CHEATED
Most Canadian banks do not allow international online money transfers, even if they do, they do not exceed a few hundred dollars. Instead of using illegal money transfer arrangements, I have a signed a verbal/ message agreement with the bank that if I send them a signed fax with the required details, they will transfer the money to any overseas account on my behalf. Its a signed and enforceable contract. The problem is every time I send the fax, I have to wait for months to get the money transferred because the verbal/message agreement was found missing from the banks files. I have to send my copy to the bank every time. I do not understand how can a bank not keep signed documents safe and lose them conveniently. To me it seems that banks or bank employees do it just to keep the money in a buffer and take personal advantage from it.

GRIEVANCES
Financial Losses
Lack of Due Diligence
Breach of Contract

MESSAGE FROM Bank of Montreal
I am attaching a new verbal agreement if you can sign this and mail the original back to me. Also email me a signed copy for now. I was unable to locate the verbal agreement on file left with Harris so will need a new one. Please let me know if any concerns. Thank you Nikhil Tandon | Financial Services Manager | Etobicoke Market BMO Bank of Montreal | 155 Rexdale Blvd, Toronto, ON, M9W 5Z8 (T) 416-744-2957 | (F) 416-744-4251 nikhil.tandon@bmo.com Visit BMO Bank of Montreal online at www.bmo.com

ADVICE FROM sohi
Take up the matter with the highest authority in the Bank


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Anonymous vs Paypal
Ontario  Canada
Occurred: 2016-03-23; Posted: 2017-05-14

Paypal Never Accepts Financial Responsibility for Errors due to System Glitches
Recently I made a payment to one of my clients but I happened to type the details wrong concerning the Paypal account for the specific client. Hence, the transaction was marked Cancelled on my PayPal Account. I realized this and repeated the transaction to the correct Paypal account of my client.

To my surprise, both transactions went through, the canceled payment as well as the actual payment the same day!
This resulted in a double payment to my account hence causing an overdraft to my credit card.

I contacted PayPal and they assured me that the canceled amount would be later credited to my account but it would take a couple of days.
Unlike most modern online payment systems, PayPal does not have edits on their system to flag an error for inaccurate transactions. In addition, they refuse to accept any financial responsibility.

GRIEVANCES
Hacked Systems
Illegal Acts
Financial Losses

MESSAGE FROM Paypal

ADVICE FROM Anonymous
Use Paypal at your own risk, they always run away from their financial responsibilities


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